terms and conditions

 

Thank you for visiting niàn jewelry.  

By visiting and or ordering from niàn jewelry website, you are agreeing to be bound by the following terms, conditions and policies within this site.

These terms and conditions may change with or without notice and are affective immediately upon posting on this site.

We ask you to review these terms and conditions whenever possible for your own benefit in using our website and prior to making an order.

If you have any queries regarding use of the site, please contact us via the contact form.

 

our commitment

At niàn jewelry, we are committed to ensuring you are satisfied with the quality of products and service. In the unlikely event you are not happy, please contact us immediately through our contact page. Please take some time to read our jewelry care details on the site to ensure your jewelry looks its best.

 

online ordering

Simply browse our online catalogue and click on any items that you wish to buy to put them into your shopping cart. After you have finished your selection, click on “check out” and you will be asked for the standard name and address details that we need to be able to satisfy the order. Next, click the appropriate payment option to process your online payment.

Once your online payment has been authorized you will receive a further email from niàn jewelry confirming acceptance of order.

Please note, the automated emailed order confirmation does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason.

All prices quoted are in Singapore dollars. We will try to maintain the price as advertised but we reserve the right to change prices before you place an order.

Product prices in the shopping cart include the free standard worldwide shipping. Should you require a faster delivery, please contact us via email or the contact form for a quotation of expedited shipping charges.

 

no return policy

As each piece is created especially for you, we are sorry that we cannot offer any returns or exchanges unless the piece is defective.

However your satisfaction matters to us, so please get in touch with us via email or contact form and we will try our best to resolve the issue.

 

product description

Please note that while we attempt to be as accurate as possible and make every effort to keep pictures up to date, it is impossible to be totally accurate.

Colour-tones may vary depending on your computer’s screen settings and specifications and prices are subject to change at any time. 

Unevenness and slight differences in size and/or color may be found in our products. These are inherent quality attributes of hand-crafted items and may not be considered as major or manufacturing defects.

 

our privacy statement

The following states the niàn jewelry policy regarding the privacy rights of visitors to this website.

We respect your right to privacy and your desire for a secure online shopping experience.

We do not sell, trade, or rent your personal information to other companies.

However in order for us to process orders, we require your name, billing address, email address, contact phone number and payment details.

This personal information is used to administer your account from the point of order through to shipping of your products.

From time to time, we may notify customers regarding new products, promotions and newsletters but only if you have chosen to allow us to inform you.

We will not continue to send you information by email, once you have asked us not to.